Warranty Policy

Wakiwaki’s 2-Year Limited Warranty Policy applies to all eligible products that are manufactured by Wakiwaki (each, a “Product”), whether such Products are purchased from Wakiwaki or from one of our authorized retailers or resellers. In addition, Wakiwaki offers an Extended Warranty Policy, which may extend warranty coverage on all such Products.

Two-Year Limited Warranty Policy

Wakiwaki offers a 2-year limited warranty (“Warranty”) on all eligible Products. This Warranty is valid and enforceable only if you purchased a new Product from us or from one of our authorized retailers or resellers in a jurisdiction in which we sell Products and the Product was originally sold to you in its original, sealed packaging. Do not use a Product until you have read the terms of this Warranty.

Coverage. This Warranty is your exclusive remedy for defective workmanship or materials in your Product. Wakiwaki warrants that the hardware will be free from manufacturing defects and, under its intended and ordinary consumer use, will function substantially in accordance with Wakiwaki’s technical specifications or documentation (“Warranted Functionality”) for a period of one (1) year from the date your Product was delivered to you or picked up by you (the “Warranty Period”).

How To Start a Warranty Claim.

To get a Warranty claim started:

Contact Customer Care. Please have your order number, the Product serial number, and your proof of purchase handy.

Backup and Reset your Product. Before you ship your product back to us for a Warranty claim, please remove any peripheral items that may be plugged into your Product, and backup any content (including photos, videos, and software), and/or data on your Product, if applicable.

Prepare your Product for Shipment. Pack your Product in the shipping materials (e.g., a shipping box or shipping label) we provide you to deliver your Product back to us. Once we receive your Product, we’ll determine if it has a defect or malfunction covered by our Warranty.

Warranty Service. If you start a warranty claim and we confirm that your Product does not perform according to its Warranted Functionality, we’ll replace, repair or refund it (at our discretion). If we replace or repair it, we’ll make sure it performs substantially in accordance with our Warranted Functionality. We may replace or repair it using new, refurbished, or remanufactured hardware and materials (at our discretion). If we replace or repair your Product, we warrant that the replacement or repaired Product will be materially free of faulty materials or workmanship for the remainder of your original Warranty Period or for 30 days after the replacement or repaired Product is delivered to you, whichever is later.

Transfer. This Warranty is solely for you as the end-user of your Product. You cannot assign or transfer this Warranty to anyone, including a subsequent purchaser, friend, or family member.

Items Outside of this Warranty. Except as expressly set forth herein, this Warranty does not cover (and Wakiwaki is not responsible for):

Excluded Products include (a) resold Products, (b) Products purchased outside the jurisdictions where Wakiwaki sells Products, and (c) Products not purchased directly from us or one of our authorized retailers or resellers.

Misuse of Products, which includes (a) damage to the Product or loss of the Product resulting from an accident, theft, improper storage, misuse or abuse, mishandling, neglect, physical or electric modifications, exposure to water or other liquids, exposure to moisture, exposure to extreme conditions (e.g., heat, dirt or sand), (b) use with an unsuitable product not sold or licensed by Wakiwaki, (c) use with inadequate ventilation, (d) use by children under 14, (e) circumvention of our security mechanisms, (f) defects or damage caused by unauthorized repairs, and (g) any other use that is not in compliance with the recommendations in this document, our online materials, related documentation, and other user materials made available to you. We presume any cosmetic damage (e.g., scratches) resulted from misuse, abuse, or failure to operate the Product as instructed.

Wear and Tear of Products, which includes damage resulting from normal wear and tear and normal depletion of parts unless occurring due to defective workmanship or materials of your Product.

Voided Warranty. This Warranty will be void and your Product will be ineligible for authorized repair (even for a fee) if you (a) circumvent any of our security mechanisms, (b) resell your Product, (c) remove the serial number or any legal notices from the Product, (d) use the Product in violation of any laws or your agreements with us, or any instructions provided by our Customer Care team.

Disclaimer and Limited Liability. Nothing in this section will limit or exclude liability that cannot be limited or excluded under applicable law.

YOU UNDERSTAND AND AGREE THAT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY WAKIWAKI PROVIDES FOR THE PRODUCTS, AND THE ABOVE REMEDY IS YOUR SOLE AND EXCLUSIVE REMEDY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WAKIWAKI EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS OF ANY KIND, INCLUDING EXPRESS, IMPLIED, OR STATUTORY, REGARDING THE PRODUCTS, INCLUDING BUT NOT LIMITED TO THE WARRANTY OF MERCHANTABILITY, THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

YOU UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WAKIWAKI IS NOT LIABLE TO YOU: (a) UNDER ANY THEORY OF LIABILITY (INCLUDING BUT NOT LIMITED TO CONTRACT, TORT (INCLUDING NEGLIGENCE), OR LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA), OR (b) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH THE PRODUCTS OR THIS WARRANTY, INCLUDING BUT NOT LIMITED TO ANY LOSS OF DATA OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED IN THE PRODUCTS, WHETHER OR NOT WAKIWAKI HAS BEEN ADVISED OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WAKIWAKI’S TOTAL LIABILITY IN CONNECTION WITH THE PRODUCTS OR THIS WARRANTY WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID Wakiwaki, OUR AFFILIATES OR OUR AUTHORIZED RETAILERS FOR THE PRODUCTS.

If your jurisdiction gives you any implied warranty, then to the maximum extent permitted by applicable law, the duration of such implied warranty is limited to the Warranty Period. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Any customer support we elect to provide is provided “as-is” and without warranty of any kind.

Your Rights. This Warranty gives you specific legal rights. You may also have other rights based on your jurisdiction. This Warranty does not affect the rights you’re provided by your jurisdiction concerning the sale of consumer goods.

No Modification. No employees or representatives of Wakiwaki (or its affiliates or any third party) are authorized to modify this Warranty. If any term of this Warranty is held to be unenforceable, the remaining terms of this Warranty will remain in full force and effect.

Repairs Outside of Warranty. If you purchased a new Product from us or from one of our authorized retailers or resellers and your Product is not covered by this Warranty, please contact our Customer Care team.

No Insurance. This Warranty is not insurance and does not cover any perils (e.g., fire, theft, or loss). At this time, we do not offer insurance. If you purchase a separate insurance policy for your Product from a third-party insurer, please coordinate reimbursement directly with the third party providing you insurance.

If you have further questions, please send an email to our support team at service@gowakiwaki.com

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